Orders & shipping
Where is my order? In-stock bottles ship within 1–3 business days (Mon–Fri). You will get a tracking number by email when it leaves. If nothing has moved after that window, contact us with your order number.
Do you deliver outside the USA? No. We ship only within the United States, to most U.S. states. Checkout will tell you if we cannot ship to your address.
How long does delivery take? Standard delivery usually takes 2–5 business days once shipped. Timing is shown on each product page.
Is shipping free? On orders of $300 and over, yes. Under $300, shipping is a flat $29.99. Alaska and Hawaii ship at a flat $90.
Do you offer express shipping? Yes. Email us before or right after you order and we will quote it.
Do I need to be present to receive my order? Yes. All deliveries require an adult (21+) signature and valid ID. Carriers will not leave alcohol at the door.
What happens if I miss my delivery? The carrier will attempt delivery up to three times. If the package comes back to us, contact us to arrange a reship. Returned orders are subject to a 25% restocking fee and shipping charges are non-refundable.
Can I change my shipping address after ordering? Yes, if the order has not shipped. Once it has, contact the carrier directly with your tracking number.
A bottle arrived damaged. Photograph the box and the bottle before you throw anything away and email us within 48 hours. We will replace it or refund it.
Products
Is a bottle in stock? Availability is shown on each product page. Some bottles are sourced to order and ship in 3–7 business days; the page says so before you buy.
What if something I ordered is out of stock? We will offer a full refund or suggest a replacement.
What does "bottled in bond" mean? Whiskey from one distillery and one distilling season, aged at least four years in a federally bonded warehouse and bottled at exactly 100 proof. It is a federal standard from 1897, and still the plainest guarantee on a label.
What does "cask strength" or "barrel proof" mean? Whiskey bottled at or very near the proof it came out of the barrel, without water added. Neither term has a legal definition, so we list the actual proof on every bottle.
What is "The Row"? The Row is where single barrels, store picks, limited releases and bottles we receive in small numbers live. Quantities are small and we cannot hold them.
Can you find a bottle you do not list? Often. Email support@caskrow.com with the distillery and expression.
Engraving, bundles & gifts
How does engraving work? Any bottle marked ENGRAVABLE can be engraved by hand with a name, a date, initials or a short message. Choose it on the product page; text engraving is $25, a logo is $35. Engraved bottles add 2–3 business days and cannot be returned.
How do bundles work? Add any three bottles from the bundle shelf and 5% comes off automatically at checkout; six bottles save 10%. No code needed.
Can I send a gift? Yes. Add a handwritten gift note free on any product page, or gift wrap for $14.99. The recipient must be 21+ and sign for delivery. See corporate gifting for larger orders.
Payments & returns
What payment methods do you accept? Shop Pay, debit cards and credit cards.
Do you charge sales tax? Sales tax is calculated from your shipping address and added at checkout.
Can I cancel an order? Only before it has been packed or shipped. Approved cancellations carry a 10% cancellation fee.
Can I return a bottle? All sales are final on alcohol, except bottles that arrive damaged or wrong. Full details on the returns page.